Information We Collect and How We Use It
The type of information we collect depends upon the product or service we are providing to you.
Information you provide – Personal information that you (or your authorized agent) provide on applications and other forms in connection with your relationship with us for our products or services. This information may include identifying information (such as your name, email address and other information) as well as transactional information or other personally identifiable information which can include sensitive data.
Log information – When you access our websites or online services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and other header information.
User communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our products or services.
Providing our products or services;
Auditing, research and analysis in order to maintain, protect and improve our products or services;
Ensuring the technical functioning of our network;
Protecting the rights or property of ourselves or our users; and
Developing new products or services.
Contracted services we deliver as a third party agent may also require our access to your sensitive data (such as financial, employee or other records). Our privacy commitment extends to any confidential information that we may be required to access in order to deliver our product or service.
Your Personal Information
We may ask you to provide personal information in order to provide you with a particular product or service. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
You can decline to submit personal information, in which case we may be unable to provide specific products or services to you.
We do not share personal information with any third party companies or individuals except in limited circumstances:
We have your consent. We require your prior consent to share non-public personal information.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures in addition to the physical, electronic and procedural safeguards to guard against unauthorized access.
We restrict access to non-public personal information to those employees, contractors and agents with appropriate authority and for intended business purposes only or to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Accessing and Updating Personal Information
When you use our products or services, we make good faith efforts to provide you with access to your non-public personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
When we receive formal written complaints, it is our policy to contact the complaining individual regarding their concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between ourselves and an individual.
128 Holiday Court Suite 125
Franklin, TN 37067